Common FAQ
We are based in Shenzhen, China, and we also have warehouses in the EU, Russia, and China. If your address is eligible for shipping from our overseas warehouses and the product you purchased is in stock there, we will dispatch it from the EU/US warehouse. Otherwise, we will ship it from our warehouse in China.
2. OEM/ODM:Our minimum order qty is 500pcs each model, but we support small test order for all customer.
3.For big order, by air about 7-12 days, by sea about 15-35 days.
3.Bulk orders: Delivery time for large quantity orders may vary. Generally, we ship within 7-20 business days after order confirmation, depending on the quantity and category of the products ordered. Please contact us for more detailed information.
2. If you are located in an EU country and we have stock available in our EU warehouse, you will not need to pay any taxes.
The remote fee is charged by shipping companies (such as DHL, FedEx, or UPS) when your city and postcode are classified as remote areas within their systems. This fee is not charged by us, the seller. Typically, the remote fee ranges from $30 to $60, depending on the weight of the parcel.
Q: “ How can I track my parcel shipment?”
Tinosec collaborates with various international shipping services to cater to different needs. Usually, an email containing the tracking number and a tracking link will be automatically sent to the email address you provided during checkout. You can also track your parcel using the following link: 17TRACK
Contact Us
Phone: +86 19925405185
Email: sales@tinosec.com
Shenzhen Tino Security Co., Ltd. was founded in 2010, with a factory building of 5200 square meters and more than 200 employees.
The company mainly produces Poe Camera System, Wireless Camera System, IP Poe Camera, Solar battery camera, Network Video Recorder and other civilian smart security consumer products, and can also
provide OEM/ODM cooperation services for domestic and foreign households.