Welcome to Tinosec. We're dedicated to ensuring your shopping experience is as seamless as possible. Here's a breakdown of our return and refund policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@tinosec.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return address, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@tinosec.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Tinosec will provide a free replacement If the product is damaged due to quality issues within one month after receiving the goods, we . If the damage is due to user-related factors, we will offer a discounted price for purchasing a new product.No evidence , no free replacement.

Exceptions / non-returnable items
We do not accept returns for products with clearance pricing.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.Buyer should pay return shipping fee if you want to exchange new items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@tinosec.com.

Contact Us

Phone: +86 19925405185
Email: sales@tinosec.com